1. All anger is simply an unseen need. 2. Criticism is an expression of sadness; listening is a gentle remedy. 3. Non-judgmental observation is the highest form of kindness. 4. When I express my feelings, I'm not blaming you; when I state my needs, I'm connecting with you. 5. Communication is not about persuasion, but about seeing each other. 6. Soothe emotions first, then address the issue; this will soften relationships. 7. Aggressive language always stems from inner emptiness. 8. Speaking kindly is being gentle to yourself and compassionate to others. 9. Showing vulnerability is not weakness; it's giving love a place to settle. 10. Nonviolent communication is about reconciling with yourself first, then interacting with the world. 11. Instead of complaining, "You always…", say, "I need…" 12. True communication begins with listening and ends with understanding.